Customer Services Archives - pixiedustandprofits.com

Episode 24: How Disney is Navigating Coronavirus

Jun 30, 2020

In this episode, we’re discussing Disney’s public-facing strategies for re-opening during the pandemic. As they adapt and try to balance profits with safety, Disney continues to keep customers and Cast Members at the forefront of their minds. Listen now for strategies that you can apply to your small business too!

Download Episode 24 transcript right here

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Episode 17: Waiting is Boring: How to Entertain Your Customers In the Meantime

Mar 17, 2020

In this episode we’re exploring how Disney makes waiting in line for a ride part of the overall experience to build excitement and engagement. Listen now to learn how you can build a ‘waiting room’ experience into your business and how having a contingency plan can reduce your risks when launching new projects.  

Download Episode 17 transcript right here

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Episode 12: Business Lessons Learned From the Disney+ Launch

Nov 26, 2019

This week, we’re analyzing the successes and hiccups of the Disney+ launch. Tune in to hear practical business lessons that you can apply to your small business launches. We cover pricing and bundling your offers, why you need to have flexibility during a launch, and more in this episode!

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