Even Disney, the billion dollar corporation, can have hiccups in customer experience, but that doesn’t mean they abandon even their most loyal fans. Listen now to hear why you should follow their lead and continuously improve the processes to delight your customers.

Download Episode 28 transcript right here

• Show Me Your Drills Course  

From scents and sounds, to personalization and gifts, Disney gives us some of the very best customer experiences to ‘wow’ our senses. In this episode we’re discussing how to immerse your customers in a great experience when engaging with your business. 

Download Episode 27 transcript right here

Disney spends a hefty budget on marketing to their customers, but it pays off…big time. Listen to this episode to hear some practical ways you can delight your own customers!

Download Episode 26 transcript right here

• Episode 17: Waiting is Boring, How to Entertain Your Customers in the Meantime
• Episode 7: Meeting Clients Where They Are