The
podcast
Sep 6, 2022
In this episode, we’re discussing that time Nicole ended up with a positive COVID test during her vacation… yikes!
Listen now and discover how the situation was handled and why crafting a good client experience isn’t only about a single interaction or a single event. A great experience can even turn a disappointing situation into one that’s not-so-bad in the end.
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Dec 8, 2020
In this episode we’re discussing the latest updates on how Disney is managing COVID-19, their financial losses and how they’re planning to recover as the parks continue to re-open.
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Nov 3, 2020
In this episode we’re discussing the recent Walt Disney Co. layoffs due to COVID-19, and how sometimes there are parts of being a business owner that aren’t easy or fun.
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Jun 30, 2020
In this episode, we’re discussing Disney’s public-facing strategies for re-opening during the pandemic. As they adapt and try to balance profits with safety, Disney continues to keep customers and Cast Members at the forefront of their minds. Listen now for strategies that you can apply to your small business too!
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Apr 28, 2020
In this episode, we’re sharing our thoughts on how Disney has publicly handled some difficult periods in their recent history. We hope this little history lesson about Disney and our own strategies for pivoting in life and business will give you a glimmer of hope and bring a smile to your face.
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Apr 7, 2020
In this episode, we are giving real-life examples of how Disney is pivoting its business in a strategic (and compassionate) way to ensure Cast Member and customer loyalty. We also talk about their “closed until further notice” status and on-going charitable support despite a significant loss of revenue.
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Mar 24, 2020
In this episode, we’re sharing strategies and ways to pivot your small business during these unprecedented times. Join us for creative ideas that we are implementing daily in our and our clients’ businesses.
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even more pixie dust!
bonus BUSINESs builders
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We're magically breaking down big-business strategies for your small business in this pack of 3 mini-workbooks and 2 bonus audio files!
