Oct 27, 2020
Even Disney, the billion dollar corporation, can have hiccups in customer experience, but that doesn’t mean they abandon even their most loyal fans. Listen now to hear why you should follow their lead and continuously improve the processes to delight your customers.
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Oct 6, 2020
In this episode we’re discussing how to be ‘uniquely you’ in your business without always trying to replicate what’s right in front of you. The creation of Shanghai Disneyland proves this model, as the park is filled with the magic of Disney, yet immersed in the Chinese culture. Listen now to hear how you can be uniquely you in your own small business!
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