Even Disney, the billion dollar corporation, can have hiccups in customer experience, but that doesn’t mean they abandon even their most loyal fans. Listen now to hear why you should follow their lead and continuously improve the processes to delight your customers.

Download Episode 28 transcript right here

• Show Me Your Drills Course  

If you’ve bumped into a line of people lining up in front of a wall on your way to a Tomorrowland restroom, congratulations, you’ve stumbled upon the infamous Purple Wall — a simple purple wall in Tomorrowland that became an Instagram phenomenon. This episode, we’re digging into how Disney tapped into this market to create a whole product line… and how you can capitalize on the trends your audience is asking for.

Download episode 02 transcript, here.