That Time I Got COVID At Disney World | Pixie Dust & Profits

Episode 67: That Time I Got COVID at Disney World

Sep 6, 2022



Hi everyone! 

Wow! We’re back with another season of Pixie Dust & Profits, and we’re so excited for all of the things we’ll be chatting with you about this season. 

And in true Disney fashion, we thought we’d kick this season off by recounting a recent magical adventure to Disney World that ended… well, not so magically! 

The Trip Delay

Originally, me (Nicole) and my family were supposed to go to Disney World back in January. But due to some unforeseen circumstances, that trip didn’t end up happening. So we delayed it until this summer when we decided we’d go out to Florida for a total of 10 days, and hopefully be able to explore Universal Studios in addition to Disney World. 

For the first part of our trip, we had an absolute blast! But by day 4, I noticed I had lost my voice. 

At first, we didn’t think too much of it. Between the screaming rollercoasters and the fact that we were masking everywhere (including in the 100-degree heat), we figured it was nothing to worry about. 

A few days later, I had a cough that would come around every few hours. I took a test, but it came back negative. As a precaution, I started masking in the hotel room, just in case. 

Everything was fine until the morning right at the end of our trip, when I woke up with a 99.8 degree fever! That was the day we were going to go to Animal Kingdom (which is my child’s favorite), as well as have breakfast at Tusker House. 

The Positive COVID Test

Unfortunately, my COVID test came back positive that day. Immediately, we canceled our plans and informed the front desk. They asked us to stay in our room for a bit. But then, they allowed the rest of my family (who were all negative) to explore the resort while I stayed in the room. 

With young kids (one of whom is very highly special needs), that became difficult quickly. Since the rest of my family was still negative, they all went home, while I stayed behind in the hotel. 

Disney was absolutely wonderful throughout this entire situation. Despite the fact that our tickets were meant to expire, they actually put new tickets in our account. I was able to text management whenever I needed, and they would bring my mobile orders up to the room. (Yes, the millennial in me was having SUCH a hard time accepting help from complete strangers.) 

Disney’s Amazing Practices

Okay, I know this is a bit more of a personal story than we normally give you. But I cannot stress enough how accommodating and amazing Disney was! They comped our next tickets, got me my food, allowed me to extend my stay in the room. 

For comparison, when I called our car rental company to let them know, they were pretty difficult and wanted to charge me over $300 to extend my rental by ONE day! 

The Disney staff was so amazing, and there’s a bit of a lesson to be found in there: as businesses, when we take care of our customers and give them the best experience possible, those customers will want to come back again and again! 

In fact, I feel like I missed out on the Disney experience this time, and because they were so kind to me while I was going through COVID, I already want to go back! 

I still paid for the room and my food. But I will be back as soon as I can, simply because the customer experience they provided was so top tier. 

Empathize With Your Customers

The thing is… Disney has no idea I have a podcast. If I had had a really terrible experience, I could have spoken about it on my podcast. I could have talked to my friends and family members about it. 

The key takeaway here is that this is how you both win and lose business. When your customers come to you with an issue or a roadblock, it’s important that you empathize and look at it from their point of view. If you can, go the extra mile for your customers. How you act in these instances will impact the outlook on your brand and business as a whole, as well as loyalty. 

People are really grateful for these opportunities, and giving them to your customers will make you lifelong fans. 

Download Episode 67 transcript right here

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