036: It's A Small World After All

Episode 17: Waiting is Boring: How to Entertain Your Customers In the Meantime

Mar 17, 2020



In this episode we’re exploring how Disney makes waiting in line for a ride part of the overall experience to build excitement and engagement. Listen now to learn how you can build a ‘waiting room’ experience into your business and how having a contingency plan can reduce your risks when launching new projects.  

Download Episode 17 transcript right here



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  1. […] Episode 17: Waiting is Boring, How to Entertain Your Customers in the Meantime […]

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