Continuous improvement is a hallmark of the DisneyParks brand. We’ll cover what changes have been made and why. Skip(per) on over to hear why it’s important to always be thinking about small tweaks and changes you can make in your own small business.

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Despite its guarantee to be an out-of-this-world experience, our sticker shock was still astronomical. Listen now to hear how Disney prepared their audience well to buy into this experience, and how you can do the same with your customers.

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Price increases and less perks that we no longer get access to without having to pay even more money? Ew. In this episode we’re discussing the not-so-welcome changes to Disney’s Annual Pass program.

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New rides, limited-edition merchandise, and once-in-a-lifetime fireworks displays await inside! Listen now for tips on building excitement and anticipation with your customers.

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In this episode, we marvel at Disney’s ability to reimagine their characters, rides, and movies in new (and profitable) ways. The latest is Behind the Attraction, a new Disney+ series telling the stories behind the iconic rides at Disneyland and Disney World. We also discuss the upcoming Jungle Cruise movie, live-action remakes, and Disney’s ability to weave together universes through multiple mediums.

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It’s not always pixie dust and magic, but we can learn a thing or two during the wait (or really, really long hold). In this episode, we’re getting real about one of our biggest Disney frustrations —the phone lines. Listen now to hear about why you should be caring for your current and most loyal customers in your small business.

Download Episode 47 transcript right here

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Have you ever made a decision in your small business but thought to yourself afterwards, “was that really a good idea?” In this episode, we’re here to help you navigate safety and risks in your small business, and why you be conscious of both.

Download Episode 46 transcript right here

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Episode 35: Copyrights & Creativity with Christina Scalera

More than 200,000 people are employed by Disney, and it’s their mission to make each of them feel like they truly belong. Listen now to hear about how they’re paving the way in inclusion and how you can use these ideas in your own small business to represent, educate, and empower. 

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In this episode, we’re geeking out over the brand new experience for Star Wars lovers, the Galactic Starcruiser. Even if you don’t consider yourself a Star Wars mega-fan, the innovation employed in the overall experience will be jaw-dropping. Listen now to learn more about the brand-new resort and how they’re using innovation and upsells to delight their customers. 

Download Episode 44 transcript right here

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In this episode, we’re sitting down with our guest, Diane Barrowsmith of SixCastleCompany, to discuss Disney’s innovative new offer—Disney Cruise Lines are famous for enhancing the high seas, but recently they have launched a brand new U.K. Staycations with Disney’s Magic at Sea. Listen now for inspiration on creating new revenue streams out of existing resources. 

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