If you know us, you know we’re big Bob Iger fans. There’s a lot to learn from this Disney mastermind! 

In this two-part series, we’re diving into the eight leadership lessons mentioned in Iger’s book, The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company. By looking at each of these lessons, we’ll break down the genius of Iger’s leadership — and show you how to apply these principles to your own business. 

Download Episode 76 transcript right here

Every day, over 75,000 Cast Members create magic at Disney Parks. But they’re not being micromanaged and every interaction isn’t scripted. 

See how Disney pulls this off and how you can build a team that embodies your company culture without micromanaging them in this week’s episode.

Download Episode 75 transcript right here

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If you’re a perfectionist like us, you want to see a project through to the very end. But in business, not every project is going to make it. And if you’re not careful, something that was meant to be fun and exciting could very quickly turn into a money pit. 

So, how do you know when you should or should not abandon a project, and what are some ways you could avoid that fate? Listen to this episode to find out!

Download Episode 74 transcript right here

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I don’t think ANYONE could have predicted the latest news — Bob Iger is back! 

After stepping away for 999 days and telling us that he wouldn’t be returning as CEO, Iger has returned to replace Bob Chapek, the CEO with arguably the rockiest reputation in Disney history. So, why did this happen, and what can we as business owners learn from it? Listen to this episode to find out!

Download Episode 73 transcript right here

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Have you ever had a magical credit card onboarding experience? Probably not, huh? 

It always feels boring at best, and stressful at worst, to sign up for a new credit card. Unless, that is, you’re signing up for a Disney credit card! They’ve managed to make signing legal disclaimers feel fun with a few simple elevations to their onboarding packet — and they included gifts! Let’s talk about how you can implement a similarly fun experience into your own customer onboarding process, with client gifts and thoughtful touches.

Download Episode 72 transcript right here

Have you ever wondered how Disney manages to make you feel like you’re having the most exclusive and individualized experience, even when you know thousands of other people are being treated the same way? We did, too! So today, we decided to break down what Disney does so brilliantly and how their exclusive inclusivity works so well.

Download Episode 71 transcript right here

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You want customers or clients to come back, but how do you keep them happy? We talk about keeping the magic alive for repeat customers in this episode! 

Download Episode 70 transcript right here

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Managing your client’s expectations can be a day job in and of itself.  In this episode of Pixie Dust and Profits, we’re talking about how Disney does this so well and how we can do the same in our own businesses! 

Download Episode 69 transcript right here

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So today, we thought we’d extend the lessons of that podcast and talk about some times that cast members went above and beyond their duties for us… and how you can apply that to your own business! 

We talk about how Disney meets disabled guests with kindness and accommodations, how even the littlest guests have an amazing experience, and more. Then, we share THREE key strategies you can take from Disney cast members to apply to your own business.

Download Episode 68 transcript right here

In this episode, we’re discussing that time Nicole ended up with a positive COVID test during her vacation… yikes! 

Listen now and discover how the situation was handled and why crafting a good client experience isn’t only about a single interaction or a single event. A great experience can even turn a disappointing situation into one that’s not-so-bad in the end.

Download Episode 67 transcript right here