So today, we thought we’d extend the lessons of that podcast and talk about some times that cast members went above and beyond their duties for us… and how you can apply that to your own business! 

We talk about how Disney meets disabled guests with kindness and accommodations, how even the littlest guests have an amazing experience, and more. Then, we share THREE key strategies you can take from Disney cast members to apply to your own business.

Download Episode 68 transcript right here

In this episode, we’re discussing that time Nicole ended up with a positive COVID test during her vacation… yikes! 

Listen now and discover how the situation was handled and why crafting a good client experience isn’t only about a single interaction or a single event. A great experience can even turn a disappointing situation into one that’s not-so-bad in the end.

Download Episode 67 transcript right here

When we decided to revisit Episode 020: Balancing Priorities & Surviving in the Day-to-Day, we immediately knew it was going to be different from other Summer Series episodes. We recorded this episode in April 2020, right after the lockdown started. This was deep in shutdown, and we had just begun to see some of the biggest business shifts in history happen right before our eyes. 

So, let’s discuss what’s happened with Disney since July 2020, and what we can take away from their projects and operations to support our businesses through hard times.

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This week, we revisit Episode 014, where we discussed the successful collaborations that Disney has created — with some unexpected brands. We dig into Disney’s versatility and ability to leverage any and all opportunities, while also providing some insightful information about how to make brand collabs work for YOUR biz.

Download the original transcript right here

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This week, we’re revisiting In Episode 012, where we talked all about the launch of Disney+ and one of Disney’s biggest Hot Mess Express launches. It feels weird to think about planning movie nights without the platform now, but during the launch, things got tricky, especially for Canadian streamers! But what that experience did provide was a pivotal example of what a launch might look like (read: not perfect), and the benefits of offering bundles while launching. 

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Join us as we talk all about Disney’s data collection skills using their Magic Bands and how our favorite place on earth makes something like *shudders* metrics actually FUN and interesting to study! We also pivot from Disney to discuss how YOU could use measurements to grow and understand your business.

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Episode 007 (not to be confused with Bond, James Bond) aired almost two and a half years ago. In Covid years that must be something like a decade, right? This episode was so important to us, and to all of you, because we talked all about meeting your clients where they’re at and the steps to take to ensure equal presence and opportunity amongst your client base.

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It’s so weird listening to episodes that aired in “pre-COVID times.” Episode 13 aired over two years ago! It seems like so much of the world, and how we work within it, has changed. We wanted to revisit this important episode, and the tips we shared in it, to remind you and ourselves that maybe things aren’t as different as they feel.

Download Episode 61 transcript right here

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Inspired by our last trip through the Orlando airport, we were blown away by the effort Disney made to ensure their 50th-anniversary “sticks” in the minds of visitors and, honestly, anyone who travels through the Orlando airport. 

Download Episode 60 transcript right here

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If you’re a small shop, you won’t want to miss Misty’s golden nuggets on compliance and consumer safety laws, especially if you sell goods used by children. As a member of our Profitable & Productive Party, she also shares how she’s seen incredible business growth and an increase in revenue!

Download Episode 59 transcript right here

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